Refund Policy

Last updated: 2026-07-24

Dongguan Ganguo Network Technology Co., Ltd1501, Building 1, Wangnan World Trade Building, Sanyuanli, Nancheng Streetsupport@qingpu.ai

Qingpu.ai sells digital subscriptions, credits, and related software services. Because delivery may begin immediately after payment, please review this refund policy carefully before purchase. Approved refunds are returned through the original payment method.

Purchase Carefully

Please review plan details before payment. Digital services may begin provisioning immediately after checkout.

Digital Delivery

Activated subscriptions, delivered credentials, consumed credits, and completed custom work are generally non-refundable.

Fair Exceptions

We review duplicate charges, failed provisioning, material service defects, and eligible unused purchases case by case.

Timely Review

Refund requests are typically acknowledged within 2 business days and, if approved, returned through the original payment method.

1. Scope of This Policy

This policy applies to purchases of Qingpu.ai product subscriptions, usage credits, and related software or custom service orders. It does not limit any mandatory consumer rights that apply under local law.

2. When Refunds Are Usually Not Available

• A subscription or product service has been activated and materially used. • Usage credits, quotas, or delivered credentials have been consumed, redeemed, or exposed. • Custom, consulting, or implementation work has already started or been completed. • The account was suspended because of fraud, abuse, or a breach of the Terms of Service.

3. When You May Request a Refund

• You were charged more than once for the same order. • Payment succeeded but the purchased service was not provisioned within a reasonable time after verification. • A standard subscription or product plan remains unused and you request a refund within 14 days of purchase. • A material technical issue prevents delivery and we cannot resolve it within a reasonable period.

4. How to Request a Refund

Please contact us through the support email shown on the Contact page and include your order ID, purchase email, refund reason, and any helpful screenshots or evidence. We may request additional verification information. We normally acknowledge refund requests within 2 business days.

5. Return Method and Timing

Approved refunds are returned to the original payment method. Processing times depend on Paddle, the payment network, and your bank or card issuer. If you have a billing problem, please contact support before starting a chargeback so we can try to resolve it quickly.

Refund Inquiries

Need help with a refund request?

If you believe you were charged incorrectly, did not receive delivery, or have a service issue, please contact our support team with your order details. We will review the request and help you through the next steps.

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